BluSmart, the electric cab startup once seen as a challenger to Uber and Ola, has suspended all operations in Delhi-NCR, Bengaluru, and Mumbai.
The company, co-founded by Anmol Singh Jaggi and Puneet Singh Jaggi, came under fire after SEBI (Securities and Exchange Board of India) alleged that they misused investor funds, including buying a luxury flat with money meant for electric vehicle expansion.
😟 Why Users Are Upset
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BluSmart required prepaid fares, unlike other ride apps.
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Users could also load their Blu Wallet for multiple rides.
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With the sudden shutdown, many users have money stuck in their wallets.
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The app does not provide an easy refund option, and customer support is hard to reach.
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The company emailed users saying refunds may be initiated within 90 days if services don’t resume.
💸 How to Claim a Refund from Blu Wallet (Step-by-Step Guide)
If you’ve got money stuck in your BluSmart wallet, follow these 6 steps to request a refund:
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Open the BluSmart app on your smartphone.
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Tap the menu icon (top-left corner) → select “Help”.
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Tap on the “Blu Wallet” section in the Help menu.
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Scroll down and tap the thumbs-down icon under “Does this fix your issue?”.
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This will allow you to contact BluSmart support.
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Request a wallet refund and wait for confirmation. Refunds usually take a few working days, but may vary.
📢 BluSmart’s Official Message
In a recent email, BluSmart said:
“We’ve decided to temporarily close bookings on the BluSmart app.”
They added that if services don’t resume, they’ll initiate refunds within 90 days.
